The independent heating and cooling company across Hampton Roads and coastal Virginia
Heat Pump Repair — Book a Visit Today
We repair heat pumps for homeowners across Virginia, Maryland, Delaware, North Carolina, New Jersey, Pennsylvania, West Virginia and Washington DC, and the fastest next step is to tell us what the system is doing and when it started. Most calls come down to a few families of failure: a reversing valve that will not shift, a failed defrost board or sensor, low refrigerant charge, a bad contactor or capacitor, or salt and coastal grit chewing up an outdoor coil until the unit cannot move heat. A visit starts with your description, then we check the thermostat call, the electrical side, refrigerant pressures and the defrost sequence, and we show you what we found before we fix anything. Call us and we will get you on the schedule.
Call (888) 381-2953- A real person answers
- Open 7 days
- Written quote before work starts
Taking calls until 5:00 PM ET
The heat pump symptoms we hear most
- The air from my vents feels cool even though the heat is on Reversing valve stuck in cooling, or the system is running on backup heat only
- The outdoor unit is buried in ice Defrost control, sensor or board failure, or restricted airflow across the outdoor coil
- It heats for a while, then quits and starts again Short cycling from a failing contactor, capacitor, low charge or a dirty coil
- My electric bill jumped and the emergency heat light is on Compressor or refrigerant fault forcing the strips to carry the whole load
- The furnace side never takes over on cold nights Dual-fuel changeover control, outdoor sensor or wiring fault between the two stages
People call this heat pump repair or heat pump service. Same visit, same written quote, same technician.
Safe things to check first
Worth a look before you call — sometimes it saves you the visit.
- 1Check the thermostat: fresh batteries, set to HEAT, and the temperature set several degrees above the room reading.
- 2Look at the electrical panel for a tripped breaker on the air handler or outdoor unit, and reset it once only.
- 3Change the filter if it is grey or matted. Restricted airflow causes a lot of heat pump complaints.
- 4Clear leaves, mulch, snow drift and yard debris back from the outdoor unit so air can move through the coil, and confirm supply and return vents inside are open and unblocked.
How we compare to other HVAC companies
| Temple Heating & Air | Big-box repair chains | Handyman listings | |
|---|---|---|---|
| Written quote before any work | ✓ | ✕ | ✕ |
| Live answer seven days a week | ✓ | ✕ | ✓ |
| Every major brand, gas or electric | ✓ | ✓ | ✕ |
| Independent, no manufacturer quotas | ✓ | ✕ | ✓ |
| Local techs who know the housing stock | ✓ | ✕ | ✓ |
What every visit includes
The quote comes first, in writing
Covering 147 cities across Washington DC, Delaware, Maryland and 5 more.Phones answered by people
Open 7 days, 8:00 AM to 5:00 PM ET.All major brands serviced
Carrier, Trane, Lennox, Goodman and more. We are not an authorized dealer for any of them.Heat Pump Repair — quick answers
Why is my heat pump blowing cool air in winter?
Usually the reversing valve is not shifting into heating, the charge is low, or the compressor is not running and you are feeling air moved by the blower alone. It can also be a normal defrost cycle lasting a few minutes. If it persists, call us.
Is ice on the outdoor unit normal?
A light frost that clears during a defrost cycle is normal. A solid block of ice covering the coil or fan is not, and it usually points to a defrost sensor, board or airflow problem. Shut the system off at the thermostat and call us.
What is a dual-fuel system and why does it matter for repair?
A dual-fuel setup pairs a heat pump with a gas furnace and switches between them based on outdoor temperature. Repairs often involve the changeover control, outdoor sensor or the wiring tying both stages together, so we test the handoff, not just one unit.
My emergency heat is running all the time. What does that mean?
It means the heat pump itself is not carrying the load, so the electric strips are doing the work. Common causes are a failed compressor, low refrigerant, a defrost fault or a thermostat wired or set wrong. Have us look before the bill climbs.
Does salt air really damage a heat pump?
Yes. Coastal air corrodes outdoor coil fins, cabinet fasteners and electrical contacts, which cuts heat transfer and shortens component life. Rinsing debris away helps, but pitted coils and corroded contactors need service. We see it constantly in the coastal parts of the region.
Should I repair or replace an older heat pump?
We give you the honest math. If the cabinet and coil are sound and the failure is a capacitor, contactor, board or motor, repair usually makes sense. Repeat refrigerant leaks, a failed compressor or heavy corrosion push the decision toward replacement.
How it works
- Step 1
Tell us the symptom
Call or fill in the quote form. We ask what changed, when it started, and what the thermostat reads against the actual room temperature. That short conversation tells us what parts to load on the truck.
- Step 2
We diagnose on site
A technician checks the thermostat, the electrical side, airflow through the filter and coil, refrigerant behaviour and the outdoor unit. You get a plain explanation of what failed and why, before any work starts.
- Step 3
Repair and verify
We make the repair, then run the system through a full cycle and measure temperatures at the supply and return. If something upstream caused the failure, we tell you so it does not repeat.
- A real person answers
- Open 7 days
- Written quote before work starts
Why homeowners call us
- We know salt airCoastal homes lose condenser coils to salt corrosion years before inland systems do. We look for fin damage and pitted line sets on every visit, because a clean-looking unit can still be shedding capacity from the outside in.
- Humidity is part of the jobHurricane-season air loads a system in ways a temperature reading will not show. If your house feels clammy at 74 degrees, we look at run times, airflow and drainage rather than just adding refrigerant and leaving.
- Crawlspace realitiesHigh water tables mean wet ground under ductwork, rusted plenums and condensate lines with nowhere good to drain. We check what is happening under the floor, since that is often where comfort problems actually begin.
- Straight answersWe tell you what failed, what it will take to fix, and whether a repair makes sense on an older system. No pressure to replace something that has honest years left in it, and no vague diagnosis.
- All major brands, gas & electricIndependent service on Carrier, Trane, Lennox, Goodman, York and the rest.
- Straight answersWhen a replacement beats a repair, we tell you, sometimes before we roll a truck.
Heat Pump Repair
Small faults become big ones on a schedule of their own
Describe the symptoms and we'll book the visit — takes about a minute.
- A real person answers
- Open 7 days
- Written quotes
- All major brands
- Gas & electric
Rather not call? Get a free quote →