What happens after you send it
No call centre, no obligation, and the number you approve is the number you pay.
- 1A real person calls you backUsually the same working day, to confirm the fault and your address.
- 2You get the quote in writingVisit, parts and labour, before anyone touches the system.
- 3You decideApprove it and we book the visit. Say no and that is the end of it.
What every visit includes
The quote comes first, in writing
Covering 147 cities across Washington DC, Delaware, Maryland and 5 more.Phones answered by people
Open 7 days, 8:00 AM to 5:00 PM ET.All major brands serviced
Carrier, Trane, Lennox, Goodman and more. We are not an authorized dealer for any of them.Quick answers before you send it
Does a quote cost anything?
The quote is free. Nothing is owed unless you approve the work and we carry it out.
What happens after I hit send?
You get a callback from a person on our side, normally the same working day, to confirm details and schedule.
Does sending this book a repair?
It is an enquiry, not a commitment. Work only starts once you approve the quote in writing.
What does availability look like?
It depends on the day's routing. Urgent situations, no cooling in a heatwave or no heat in a freeze, get moved up when we can.
How it works
- Step 1
Tell us the symptom
Call or fill in the quote form. We ask what changed, when it started, and what the thermostat reads against the actual room temperature. That short conversation tells us what parts to load on the truck.
- Step 2
We diagnose on site
A technician checks the thermostat, the electrical side, airflow through the filter and coil, refrigerant behaviour and the outdoor unit. You get a plain explanation of what failed and why, before any work starts.
- Step 3
Repair and verify
We make the repair, then run the system through a full cycle and measure temperatures at the supply and return. If something upstream caused the failure, we tell you so it does not repeat.
- A real person answers
- Open 7 days
- Written quote before work starts
Why homeowners call us
- We know salt airCoastal homes lose condenser coils to salt corrosion years before inland systems do. We look for fin damage and pitted line sets on every visit, because a clean-looking unit can still be shedding capacity from the outside in.
- Humidity is part of the jobHurricane-season air loads a system in ways a temperature reading will not show. If your house feels clammy at 74 degrees, we look at run times, airflow and drainage rather than just adding refrigerant and leaving.
- Crawlspace realitiesHigh water tables mean wet ground under ductwork, rusted plenums and condensate lines with nowhere good to drain. We check what is happening under the floor, since that is often where comfort problems actually begin.
- Straight answersWe tell you what failed, what it will take to fix, and whether a repair makes sense on an older system. No pressure to replace something that has honest years left in it, and no vague diagnosis.
- All major brands, gas & electricIndependent service on Carrier, Trane, Lennox, Goodman, York and the rest.
- Straight answersWhen a replacement beats a repair, we tell you, sometimes before we roll a truck.
Your quote
Rather explain it out loud?
Calls welcome: the fault gets described, the quote still shows up in writing.
- A real person answers
- Open 7 days
- Written quotes
- All major brands
- Gas & electric
Rather not call? Get a free quote →